Location :

• Bengaluru BTM Layout, 2nd Stage.

Technical Knowledge :

• Well versed with Microsoft Excel

Qualification :

• Commerce Graduate

Nature Of Job :

• Office Based

Location :

• Delhi, Gurgaon
• Kolkata, Salt Lake City

Technical Knowledge :

• Basic knowledge of IT hardware equipment
• Knowledge/ Understanding of rental concept

Experience :

• 1 – 5 years

Qualification :

• Any Graduate or MBA (Marketing)

Nature Of Job :

• Field Work (for cold-calling, meetings with clients, etc.)

Competencies :

• Good networking and negotiation skills
• Excellent presentation and selling skills
• Strong interpersonal and communication skills – both verbal and written.

Location :

• Delhi, Gurgaon
• Kolkata, Salt Lake City
• Chennai, OMR Road

Technical Knowledge :

• Basic knowledge of IT hardware equipment
• Knowledge/ Understanding of rental concept
• Well versed with lead generation and business development techniques

Qualification :

• Any Graduate or MBA (Marketing)

Nature Of Job :

• Office Based

Experience :

• 1 – 5 years

Competencies :

• Excellent networking and coordination skills
• Possesses strong interpersonal and communication skills – both verbal and written.
• Good listening skills

Location :

• Kolkata, Salt Lake City

Nature Of Job :

• Field Work (for cold-calling, meetings with clients, hand-holding meetings with subordinates, etc.)

Technical Knowledge :

• Good knowledge of IT hardware equipment
• Knowledge/ Understanding of rental concept

Qualification :

• Any Graduate or MBA (Marketing)

Experience :

• 5+ years

Competencies :

• Team management and development skills
• Good networking and negotiation skills
• Excellent presentation and selling skills
• Strong interpersonal and communication skills – both verbal and written.

DESIGNATION :

• Senior/ Executive – Inside Sales

REPORTING TO :

• Team Lead – Sales & Marketing

NO. OF DIRECT REPORTEES :

• NA

FUNCTION SUPERVISED BY :

• Regional Manager – Sales & Marketing

KEY RESPONSIBILITIES :

• Lead / Need generation through outbound calling
• Sales, using persuasion to buy our product/service
• Contact prospective and preexisting customers by telephone/ emailers
• Mass mailing on a daily basis
• Keep accurate and detailed records of calls made and results achieved
• Demonstrate a thorough understanding of our products / services and the objectives of the Company
• Explain products / services and prices, and answer questions from customers
• Act as a representative of the company and represent our interests at all times
• Follow telephone and email etiquettes diligently
• Reception of incoming orders and requests for information
• Achieve specified targets within deadline
• Development of email content / pitch as & when necessary
• Obtain, Update & maintain customer information such as name, address, and payment method, on a daily basis
• Identify potential customers from sources such as business cards, newspaper, social media, market surveys, etc.
• Schedule appointments for sales representatives to meet with prospective customers or inactive customers
• Outbound telemarketing to "activate" or elicit an action or response from prospects, i.e. entice prospects to read though our brochure / visit website
• Database Cleansing (i.e. removing outdated and incorrect data) and contact details for future telemarketing activities
• Any other work, as assigned by the Management Team, from time to time, including but not limited to the following:
  1. Requesting client/s for TDS certificate/ GST details
  2. Follow-up with clients for outstanding payment
  3. Follow-up for Order Extension

QUALIFICATION :

• Any Graduate

TECHNICAL EXPERTISE :

• Basic Computer Knowledge, EPBAX system, Basic IT Hardware knowledge

EXPERIENCE :

• 2-6 years

LOCATION OF POSTING :

• Mumbai
• Ahmedabad
• Bangalore
• Chennai
• Gurgaon
• Hyderabad
• Noida
• Pune
• Kochin
• Kolkata

IT SKILLS :

• MS Office Applications

COMPETENCIES :

• Strong interpersonal and communication skills – both verbal and written
• Coordination skills
• Networking skills
• Customer Service Orientation
• Confident approach
• Possesses patience & determination
• Good listening skills

KEY SKILLS :

• Fast learner
• Self-motivated with a results-driven approach
• Good attention to detail
• Computer literate and experience in database navigation
• Knowledge of the IT industry an advantage
• Team player
• Ability to engage a customer while in telephonic conversation

KEY WORDS :

• Sales, Marketing, Lead Generation, Tele-calling, Tele-marketing

TARGET INDUSTRIES :

• Similar industry

COMPENSATION :

• 1.50 LPA to 3.50 LPA (based on relevant experience and candidature)

DESIGNATION :

• Sr. Executive / Executive – Sales & Marketing

REPORTING TO :

• Team Lead – Sales & Marketing

NO. OF DIRECT REPORTEES :

• NA

FUNCTION SUPERVISED BY :

• Regional Manager – Sales & Marketing

KEY RESPONSIBILITIES :

• Get self-acquainted with the products and our business model
• Actively seeking out new sales opportunities through cold calling, networking and social media, direct personal visits, etc.
• Take up the leads received from the Telecaller/s or our website or from our other branch/es or inquiries received by the Company
• Business development (B2B) & lead generation
• Organize sales visits and attending meetings on a daily basis
• Demonstrate and presenting our business model to customers
• Prepare and delivering appropriate presentations on products/ services
• Conduct market research to identify selling possibilities and evaluate customer needs
• Maintain accurate records and regular reporting
• Attend trade exhibitions, conferences and meetings on behalf of the company
• Prepare sales reports and sales proposals
• Conduct background check of the potential customer from relevant sources including but not limited to R.O.C. website
• If background check is satisfactory, arrange to prepare & submit quotation after checking with the stores/Purchase Department regarding availability or otherwise of the equipment
• Visit the client/ potential client for follow-up and negotiation of vital terms
• Seek & obtain approval of supervisor/s if the order, if received, requires us to purchase the equipment
• Follow-up on the above for conversion to P.O.
• Negotiate contracts and packages
• Prepare monthly, weekly or daily sales analysis reports
• Aim to achieve monthly, quarterly & annual targets
• Arrange to issue instructions regarding delivery
• Follow-up for realization of invoices raised and timely payments
• Maintain healthy relation with client/s
• Identify references from new/existing clients
• Handle complaints or concerns with ease and if required escalate to Seniors
• Collaborate with team to achieve better results
• Any other work, as assigned by the Management Team, from time to time

QUALIFICATION :

• Any Graduate, MBA in Marketing (preferred)

TECHNICAL EXPERTISE :

• Basic IT hardware Knowledge

EXPERIENCE :

• 3-10 years

LOCATION OF POSTING :

• Mumbai
• Ahmedabad
• Bangalore
• Chennai
• Gurgaon
• Hyderabad
• Noida
• Pune
• Kochin
• Kolkata

IT SKILLS :

• MS Office Applications

COMPETENCIES :

• Strong interpersonal and communication skills – both verbal and written
• Coordination skills
• Networking skills
• Customer Service Orientation
• Excellent Presentation Skills
• Presentable, Mature & Confident
• IT Skills
• Possesses patience & determination

KEY SKILLS :

• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Commercial awareness
• Numerical skills

KEY WORDS :

• Sales, Marketing, Lead Generation, Business Development, Revenue Generation

TARGET INDUSTRIES :

• Blue chip companies/ Similar industry

COMPENSATION :

• 2.40 LPA to 5.0 LPA (based on relevant experience and candidature)

DESIGNATION :

• Senior/ Coordinator – Sales & Marketing

REPORTING TO :

• Team Lead – Sales & Marketing

NO. OF DIRECT REPORTEES :

• None at present

FUNCTION SUPERVISED BY :

• Regional Manager – Sales & Marketing

KEY RESPONSIBILITIES :

• Get self-acquainted with the RAC’s objectives, products, services and our business model.
• Provide necessary support to the field sales team by acting as a point of contact for them, the clients and rest of the internal depts.
• Contribute to the achievement of sales targets & improve their productivity, by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships.
• Handle urgent calls, emails, and messages when sales representatives are unavailable, answer customer queries, inform them of unforeseen delays or problems, arrange delivery dates, and schedule marketing events.
• Prepare quotation and other documents, reports, etc., from time to time.
• Handle the processing of all orders with accuracy and timelines.
• Maintain DSR of the field sales representatives, consolidate and share it with the management team, from time to time.
• Explain products / services and prices, and answer questions from customers, if and when needed.
• Input orders and ensure they are processed according to customer requirements accurately and delivered on time.
• Collaborate with other departments, if and when needed, to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Act as a representative of the company and represent our interests at all times.
• Follow telephone and email etiquettes diligently.
• Assist in the preparation and organizing of promotional material or events.
• Obtain, Update & maintain customer information such as name, address, and payment method, on a daily basis.
• Any other work, as assigned by the Management Team, from time to time, including but not limited to the following:
  1. Requesting client/s for TDS certificate/ GST details.
  2. Follow-up with clients for outstanding payment.
  3. Follow-up for Order Extension

QUALIFICATION :

• Any Graduate

TECHNICAL EXPERTISE :

• Basic Computer Knowledge, EPBAX system, IT Hardware knowledge

EXPERIENCE :

• 2-5+ years

LOCATION OF POSTING :

• Mumbai
• Ahmedabad
• Bangalore
• Chennai
• Gurgaon
• Hyderabad
• Noida
• Pune
• Kochin
• Kolkata

IT SKILLS :

• MS Office Applications

COMPETENCIES :

• Strong interpersonal and communication skills – both verbal and written
• Coordination skills
• Customer Service Orientation
• Confident approach
• Possesses patience & determination
• Good listening skills

KEY SKILLS :

• Fast learner
• Self-motivated with a results-driven approach
• Good attention to detail
• Computer literate and experience in database navigation
• Knowledge of the IT industry an advantage
• Team player
• Ability to engage a customer while in telephonic conversation

KEY WORDS :

• Sales coordination, Sales Support

TARGET INDUSTRIES :

• IT Industry providing solution sales & service.

COMPENSATION :

• 1.50 LPA to 3.50 LPA

DESIGNATION :

• Key Account Manager - Sales & Marketing

REPORTING TO :

• Assistant Vice President

NO. OF DIRECT REPORTEES :

• None at present

FUNCTION SUPERVISED BY :

• Director – Sales & Marketing

KEY RESPONSIBILITIES :

• Keep and update record pertaining to key accounts’ business history and association with RAC and contribute in sustaining and growing our business to achieve long-term success.
• Act as the lead point of contact for all key client matters and serve as the link of communication between key customers and internal teams.
• Develop trust relationships with a portfolio of major clients and company to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirement.
• Work within the company to ensure deadlines for the client are met, and help the client succeed in meeting their objectives.
• Anticipating key account changes and improvements and keep the management team informed of any developments at the clients place which may affect us adversely or benefit us.
• Meeting all client needs and deliverables according to proposed timelines
• Resolve any issues and problems faced by customers and deal promptly with complaints to maintain trust
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Visit the key clients at regular intervals for follow-up and negotiation of vital terms.
• Prepare monthly, weekly or daily sales analysis reports
• Aim to achieve monthly, quarterly & annual targets
• Responsible for getting new business from the key accounts
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Follow-up for realization of invoices raised and timely payments
• Identify references from existing clients and pass it on to the Regional Manager – Sales & Marketing
• Work closely with the Technical department to ensure post sales service and support and Sales team to achieve better results
• Any other work assigned by the Management, from time to time.

QUALIFICATION :

• Any Graduate, MBA in Marketing or Operations (preferred)

TECHNICAL EXPERTISE :

• Advanced IT hardware knowledge

LOCATION OF POSTING :

• Mumbai
• Pune
• Kolkata
• Delhi
• Chennai
• Hyderabad

COMPETENCIES :

• Strong interpersonal and communication skills – both verbal and written
• Possesses patience & determination
• Networking & Coordination skills
• Customer Service Orientation
• Presentable, Mature & Confident

KEY SKILLS :

• Thorough negotiating techniques
• Self-motivated with a results-driven approach
• Numerical skills

KEY WORDS :

• Business Development, Revenue Generation, Key Account Management, Client Servicing

TARGET INDUSTRIES :

• Any Corporate/ Blue chip companies/ A+/ B+

COMPENSATION :

• As per the industry standards.

DESIGNATION :

• Office Assistant (Accounts / HR & Admin.) / Back Office

REPORTING TO :

• HR & Admin / Accounts personnel at the branch

NO. OF DIRECT REPORTEES :

• N.A.

FUNCTION SUPERVISED BY :

• Branch Manager

KEY RESPONSIBILITIES :

• Scan and file all incoming/ outgoing documents on a daily basis.
• Execute sundry tasks like photocopying documents, delivering files and documents to other staff members, dispatching documents, etc.
• Track inward and outward of courier and maintain accurate records.
• Assist account / HR & Admin. personnel in vendor payments
• Assist account / HR & Admin. personnel in follow- up and /or coordination related activities.
• Assist account / HR & Admin. personnel in preparing vendor invoices, if and when required
• Assist account / HR & Admin. personnel in collecting acknowledgements.
• Visit banks, as and when required, to make or receive payments, deposit cheque, or any other bank related activities.
• Assist account / HR & Admin. personnel in any other internal coordination, as and when required.
• Assist account / HR & Admin. personnel in prepare E-way bills, etc., as and when required.
• Any other work as assigned by the seniors, from time to time.

QUALIFICATION :

• Higher Secondary

EXPERIENCE :

• 3-5 years

LOCATION OF POSTING :

• RAC’s branch locations

COMPETENCIES :

• Listening skills
• Possesses patience and determination
• Presentable and mature

KEY SKILLS :

• Ability to run office errands
• Ability to multi-task

KEY WORDS :

• Office Assistant, Office Executive, Office Helper

COMPENSATION :

• 1.44 – 1.60 LPA

DESIGNATION :

• Senior Engineer / Engineer – IT

REPORTING TO :

• Assistant Manager – IT

NO. OF DIRECT REPORTEES :

• NA

FUNCTION SUPERVISED BY :

• Deputy General Manager

KEY RESPONSIBILITIES :

• To receive clients’ calls for installation and/or troubleshooting
• To reach client location, on time defined, for site inspection & feasibility
• To understand client requirement, study geography of the client location and record the same
• To help, Sales & Marketing team, understand client requirement and suggest suitable product accordingly
• Suggest improvements in client plan as per feasibility and budget
• To install/service the product appropriately and get call report signed by the client
• To identify the actual fault & to provide appropriate solution to the client for proper functioning of the installed system
• Responsible for trouble-shooting and guiding the client/s through TeamViewer/Amy Admin or web-based training
• To provide top-of-the-line service to clients with regards to the maintenance of the product/ equipment installed
• To submit call report, to Assistant Manager – IT, for every call attended and service provided to the client
• To report and provide call status, to the Assistant Manager – IT, after every installation / service rendered to the client
• To check and show the configuration of equipment/s to client and take acknowledgement of the same from the client
• Update and maintain records of, installation and/ or collection
• To be available at all times for prompt/quick availability for field support
• To report/escalate all service related grievance immediately to the Assistant Manager – IT
• To inform the supervisor/s if any spare part need to be replaced
• Maintain & update inventory of working / damaged / replaced parts
• Repairing of non-working assets
• To help generate / maintain FAQ’s & knowledge base
• Self-updating as per upgradation in technology
• To help or provide assistance to other engineers as and when required
• Follow standard operating procedures/process flow to achieve better results
• Call-logging with manufacturers as and when required
• Ensure all logged calls are attended within defined TAT
• Getting a declaration signed by the client before addressing any software related issue
• To ensure timely/accurate preparation and submission of visit report
• To ensure completion of monthly/quarterly courtesy visit
• To record, the details of damaged/ replaced equipment’s collected from the client place, in the gate pass and obtain clients’ signature on it
• Handover gate pass along with damaged/ replaced equipment’s to the Store-In charge
• Any additional work, as assigned by the Management Team, from time to time

QUALIFICATION :

• At least Diploma/ certification in Hardware

TECHNICAL EXPERTISE :

• Knowledge on cabling, switching, Hardware fault finding

EXPERIENCE :

• 1-3+ years

LOCATION OF POSTING :

• Mumbai
• Bangalore
• Pune
• Chennai
• Kolkata
• Delhi
• Hyderabad

IT SKILLS :

• Software (OS) & Hardware

COMPETENCIES :

• Analytical approach
• Coordination skills
• Customer Service Orientation
• Confident approach
• Possesses patience & determination
• Good listening skills

KEY SKILLS :

• Fast learner
• Good attention to detail
• Team player

KEY WORDS :

• Fault finding, Service, Hardware maintenance

TARGET INDUSTRIES :

• Any IT Service Company

COMPENSATION :

• 1.00 LPA to 4.00 LPA

DESIGNATION :

• System Analyst

REPORTING TO :

• Senior Manager

NO. OF DIRECT REPORTEES :

• None at present

FUNCTION SUPERVISED BY :

• Assistant Vice President

KEY RESPONSIBILITIES :

• Display a comprehensive understanding of the implementation methodologies for the technology being utilized in product development, such as MVC.Net, Repository Pattern, ADO.Net, HTML, jQuery/JavaScript architectural pattern / framework
• Participate in every aspect of development and implementation, work with the existing team of developers to ensure full understanding of the change implications to current business processes
• Gather business / process related information of the company and prepare recommendations for change/s that may have better effectiveness and quality
• Estimate project cost and / or scope of project
• Design, test, and develop software while maintaining coding standards to meet user needs as well as provide custom-coding
• Develop software applications from scratch, if required
• Create complex databases & flowcharts
• Create/ write & analyze SQL queries
• To review, analyze, and modify the programming systems including encoding, testing, and debugging to support an organization's Enterprise Resource Planning (ERP) applications
• Identify bug/s and create corrective measures to remove all bugs from the application from time to time
• Train users, from time to time, on the modules developed.
• Ensure software functions normally through software maintenance and testing
• Test solutions to ensure they meet desired business needs
• Follow good development practices and software development life cycle methodologies throughout product development, and work on new modules to improve system efficiency
• Ensure that software can be completely integrated into the ERP system
• Document all work for future improvements and developments
• Recommend software upgrades
• Prepare business requirement/ project related documents
• Any additional work, as assigned by the Management Team, from time to time

QUALIFICATION :

• Bachelor of Computer Science / Engineering

TECHNICAL EXPERTISE :

• Knowledge of ERP Software Application & Android Development

EXPERIENCE :

• 2-4 years

LOCATION OF POSTING :

• Mumbai

IT SKILLS SETS :

• Platform : HTML, JQuery, JavaScript
• Language : C#, VB.net, PHP
• Database : MS SQL (PL/SQL)

COMPETENCIES :

• Good interpersonal and communication skills – both verbal and written
• Excellent customer service orientation
• Excellent presentation skills
• Possesses patience & determination
• Analytical approach
• Meticulous

KEY SKILLS :

• Application testing skills
• Coding, decoding and debugging
• Ability to Work Independently and Within Groups
• Be able to analyze User Needs
• Analytical Thinking with problem-solving skills
• Android Programming & Development Experience
• Strong set of Programming skills
• Build Business Logic of Software
• C#, VB.net, PHP Programming Experience

KEY WORDS :

• Software development, Android development, C#, VB.net, PHP Programming

TARGET INDUSTRIES :

• Any Software Development Company

COMPENSATION :

• As per industry standards

DESIGNATION :

• Senior/ Engineer – Repair & Services

REPORTING TO :

• Assistant/ Manager – IT

NO. OF DIRECT REPORTEES :

• None at present

FUNCTION SUPERVISED BY :

• Deputy General Manager

KEY RESPONSIBILITIES :

• Repair non-working assets by way of fault finding and root cause identification.
• Chip level troubleshooting and circuit tracing in laptop/ desktop motherboard.
• Prepare troubleshooting guide for laptop/ desktop motherboard using schematics.
• Identify the actual fault & provide appropriate solution to the client for proper functioning of all non-working assets.
• Trace signal, read schematics and debug.
• Laptop body fabricate and repair.
• Bios programming.
• Install/service the product appropriately and get call report signed by the client, if necessary.
• Submit details of all repaired/ non-repaired assets, to Assistant / Manager – IT, from time to time.
• Be available at all times for prompt/quick availability for field support.
• Report/escalate all service related grievance immediately to Assistant / Manager – IT.
• Inform the supervisor/s if any spare part needs to be replaced.
• Identify market/s from where spare parts can be purchased at a reasonable cost.
• Maintain & update inventory of working / damaged / replaced parts.
• Generate / maintain FAQ’s & knowledge base, from time to time.
• Self-updating as per upgradation in technology.
• Help other engineers, as and when required.
• Follow standard operating procedures/process flow to achieve better results.
• Log call with manufacturers, as and when required.
• Ensure all logged calls are attended within defined TAT.
• Assist the storekeeper in store/ stock related activities, as and when required.
• To record, the details of damaged/ replaced equipment’s collected from the client place, in the gate pass and obtain clients’ signature on it.
• Any other work, as assigned by the Management Team, from time to time.

QUALIFICATION :

• ITI Certification or Chip Level Repairing Certification

TECHNICAL EXPERTISE :

• Knowledge on cabling, switching, Hardware fault finding, laptop/ desktop motherboard chip level repair, good knowledge of computer hardware,

EXPERIENCE :

• 2-5+ years

LOCATION OF POSTING :

• Mumbai
• Ahmedabad
• Bangalore
• Chennai
• Gurgaon
• Hyderabad
• Noida
• Pune
• Kochin
• Kolkata

IT SKILLS :

• MS Office Applications (not mandatory)

COMPETENCIES :

• Fault finding and troubleshooting
• Possesses patience & determination
• Hardware related problem-solving skills
• Troubleshooting skills

KEY SKILLS :

• Good organizational and time management skills
• Awareness of modern chip level repairing practices & methods
• Team player
• Ability to lift or move heavy products/ equipment
• Honest and trustworthy

KEY WORDS :

• Fault finding, Service, Hardware maintenance, Chip-level repairing, motherboard, circuit.

TARGET INDUSTRIES :

• Any IT Service Company

COMPENSATION :

• 2.0 – 4.5 LPA (Based on relevant experience and candidature)