(D) Passion
A limitless enthusiasm
It’s a drive for fulfilment
Actions to synchronise
We continuously challenge current assumptions, suggest better approaches & strive for their implementation.
We are clear that there is always a scope for improvement & work accordingly. Work with enthusiasm & joy.
We request for help / support / resources if we feel upset / down.
We create an environment of fulfilment & no gossip.
Advantages
Passion allows us to be consistent without deviation and that enthusiasm delights the customers. Perseverance at work.
Updated job knowledge.
Skillful application of knowledge & continuous improvement to provide best quality.
Utilization of resources without wastage & leakage.
Motive – Affirmative & noble.
Work as per S.O.P (Standard Operating Procedures) with safety for self and others.
Discipline
Please remember, in our culture disciplinary actions are not ‘liked’. But, disciplinary actions are against the behavior & not against a particular person.
Organize your life such that discipline is encouraged. Inconsistent behavior is punished, not the people. Ultimately, discipline is doing what you know to do and doing what is right. Fairness exists in that environment. Ultimately, growth (personal & professional both) is a function of the investment of time & conversation. That’s where excellence is nurtured.
(E) FAIRNESS
Free from bias or injustice; even-handedness.
Actions to synchronize
We treat people with respect, independent of their status or disagreement with us.
We are here to help team colleagues and not to compete with one another.
Advantages
I request you not to compare yourself, your work, your approach, your style with others. It is being unfair to you. You do not know others as much as you know you. How is that comparison possible? Otherwise, it will create painful experience. (Focus will always be outside… money, luxury, result… are excellent examples)
When you are with your family members, friends, other employees at work, our customers or even the third party, you will treat each one of them with fairness (No difference, no discrimination – at all).
(F) Transparency
Characterized by visibility or accessibility of information especially concerning business practices. Free from pretense or deceit.
Actions to synchronize
We are known for our candor approach and directness.
We are quick to admit mistakes.
We only say things about fellow employees which we will say straight to them.
Be particular about deadlines. (If not provided, ask for it)
If you are not able to manage time, take support of all the available resources. (Be in full communication)
Even after all these efforts, if you cannot manage… please convey it frankly & openly with your seniors & people concerned. (Complete the loop)
Straight Approach
If you have any idea, suggestion, problem, issue, please approach your manager/concerned family member. Sharing with any other person, who is not a party to it, actually complicates the communication. Approaching straight elevates confidence — or else it’s gossip & it hampers your impression & self-image.
(G) Customer First
RAC puts the customer at the center of organisational decision making instead of purely focusing on products or services.
Action to Synchronise
Consistently deliver customer delight.
Always being available to answer customer queries & solve their problems.
In awkward situations, take support of colleagues to ensure that every customer interaction is positive.
Advantages
We are regarded & preferred by our customers.
We are equally delighted by delighting the customers.
Smooth & respectful conversations all around RAC.